NOVAEVO Technical Query Management allows the field staff manage requests against the supplier in order to:

• obtain answers in solving a general problem,
• obtain answers to General hardware or software solution,
• requiring answers to resolve an anomaly found in a technical publication,

starting from the interaction between the following 2 basic profiles:

• Originator - creator of technical question ,
• Supplier - has the responsibility to investigate and give a response to a request.

 You then raise some sort of technical "chat" in support of field operators.